Donors and partners: Concerns and feedback
Canuck Place Children’s Hospice takes concerns and feedback received from partners and donors very seriously and undertakes an investigation into each concern received. We are committed to addressing and resolving complaints in a timely, respectful, and fair manner.
Canuck Place will make every reasonable effort to respond to complaints with a thorough and fair investigation of the nature of each complaint. In some cases, this may involve a longer investigation process, and complainants can expect a timeline by which they can expect a resolution and/or update.
Please use the form below to address any concerns you may have pertaining to Canuck Place programming, donations, or public profile.
Investigation of the concern/feedback
Canuck Place will investigate the complaint and may seek further information from any employee, contractor, witness, volunteer, or partner who holds or may hold further information or context pertinent to the content of the complaint, as appropriate. Actions will be determined according to the outcome of the investigation and the nature of the original complaint.
Any complaint indicating potential criminal conduct may be reported to the relevant authorities.
Anonymous complainants
Canuck Place encourages complainants to put their names to their inquiries and include a means of communicating the outcomes of investigations when reached.
Canuck Place will investigate anonymous complaints to the furthest extent possible, and will weigh the prudence of undertaking and/or continuing an investigation against the likelihood of confirming or collecting the necessary details pertaining to the complaint, including verifying the accuracy of allegations.
Resolution
Canuck Place will acknowledge the receipt of your inquiry within two business days. The complainant will be advised as to the completion of the investigation when it occurs, and the outcome will be shared only in cases where disclosing the outcome does not infringe on the privacy of individuals involved, or create undue risk to Canuck Place.
If the problem cannot be resolved after your initial inquiry, a complaint should be submitted in writing or by email directly to the Chief Finance Officer, Helen Worth, at [email protected].